Privacy Policy

Customer Service

Shipping & Delivery

We Dont make money on this like many of our competitiors.  We work with over 200 National and International Vendors to bring you the products that answer the needs you have.  We have various shipping times.  We have three warehouses for the majority of our product lines in the US.

Privacy & Security
We Do Not share your information with anyone.  We use PayPal as our ecommerce site and they have the responsibility of your financial security.
Returns & Replacements

Prior to returning a product, please contact the Innovative Rescue Solutions Customer Service Department at (855) IRS-4YOU to obtain a return authorization number (RAN). This will help us to expedite your return and allow us to give you the proper credit. Once you have received your authorization number please follow the return policy guidelines.

If we make an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. If we have made an error and you wish to return the product(s) to us, notification must be received within 5 days of receipt.

Following the initial error notification, please follow the return policy guidelines:

Non-returnable Items Include:

  1. A product that is a special order.
  2. Items that have been marked or engraved.
  3. Items returned with broken packaging or not in original packaging.
  4. Customized items, any sterile product that has been opened or items determined by Innovative Rescue Solutions not to be in resalable condition.
  5. Product that is more than 60 days older than the invoice date.
  6. Any Ammo/Weapon
  7. Any Undergarments outside of original packaging
  8. Any Footware
  9. Any Phamacuetical product
  10. Body Armor
  11. Pepper Spray or Defensive Spray
  12. Any Discontinued
  13. Batteries
  14. Gloves
  15. Ear Plugs
  16. Headwear
  17. Professional Dress Uniform
  18. Smith and Wesson products
  19. Forensic testing supplies
  20. Product with retail markings on them (Not placed there by us)

Return Policy Guidelines:

  1. Items returned within 30 days of the invoice date will not be subject to a restocking fee.
  2. Items returned 31 – 60 days than the invoice date will be subject to a 15% restocking fee.
  3. Items older than 60 days from the invoice date will not be accepted in our warehouse and will be returned to the customer.
  4. Please write the RAN number clearly on the package label.
  5. Enclose a copy of the original invoice or packing list in the box.

Returns must be received by Innovative Rescue Solutions within 30 days of issuance of RAN number.

Ordering
        Ordering directly from the website is standard enough, if however you are interested in bulk pricing please contact our customer service.  (855) IRS-4You
        We will only give one Quote for an item, our price is our best price and we do not condone the behavior of price wars between vendors.  We instead stand
        on integrity and ask that you do the same.  If you are in a financial position that deems this practice neccessary we offer grant writing services through a sister company.

 

Payment, Pricing & Promotions

       We offer special pricing as these specials become available.  We will list the open and close dates of those specials.

Viewing Orders

      We make it available to you to set up an account with us to better serve you in the ability to track your items, and make re-ordering easier.

Updating Account Information

Please update your account information if your situation, (shipping location or billing information has changed)

 

Privacy Policy

This privacy policy sets out how Innovative Rescue Solutions uses and protects any information that you give Innovative Rescue Solutions when you use this website. Innovative Rescue Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Innovative Rescue Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at rtresnak@irs4you.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 601 State St. Dysart, IA 52224.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.